Questions and support

FAQs about our products

Our website contains useful information about frequently asked questions regarding our varied range of products. For help with one of our products please call our customer service on +49 (0) 800 7141691 (free within Germany) or send an email to, monday through thursday 8:00 am – 2:30 pm.


FAQs about our website

Why are certain functions not displayed correctly on my PC?

For the best experience with our new website, please update your browser (e.g. Firefox, Internet Explorer) to the latest version. Older browser versions are a security risk and block internet progress through faulty functions and many errors.

How do I update my PC or my browser?

How to update Internet Explorer:

If you have a Windows operating systems and use Internet Explorer, updates are installed by Microsoft Update, either manually or automatically.

  1. The Safety and Security Center can be found in the Control Panel of all current Windows versions.
  2. The Safety and Security Center allows you to view the status of Windows Update and to change the settings (download automatically, install manually, etc.). Click on “Check for updates” to view available updates. These apply to the entire Windows operating system including Internet Explorer.
  3. Alternatively you can click on “Extras” – “Windows Update” in Internet Explorer 8. This will take you to the Microsoft update website where updates can be downloaded and installed manually.

How to update Mozilla Firefox or Opera:

Firefox and Opera automatically check for updates at startup if this option is selected. You can also update manually:

  1. Click on the “Help” menu. Select “Update” from “Check for Updates”. If an update is found you can click to install it.
  2. Usually Firefox or Opera have to be restarted after installing an update.
  3. The update also checks the numerous add-ons – especially in Firefox – for compatibility with the new browser version. The function checks for updates for the add-ons as well.

How much does it cost to update my PC or my browser?

Installing an update is easy, only takes a few minutes and is completely free of charge.